Resort Save understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Resort Save is and how it handles your personal information generally as well as when you use our website.
The type of personal information we collect and hold
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Depending on the products and service you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).
We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Resort Save you book on and the type of product or service you choose.
We will generally ask for the following types of personal information:
Depending on the product or service you choose, you may also be asked other types of personal information such as:
We collect your personal information:
We will collect your personal information during the information life cycle, on an adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us, when you make changes to that product, when you enquire on our product and services or request information on our services. We will combine or link personal information we already know about you to other personal information we collect about you.
We collect your personal information:
Please refer to “Parties to whom we disclose and collect your personal information” section which details the types of organizations we disclose your personal information to and collect your personal information from.
Cookies
Our websites rely on "cookies" to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.
Cookies generally allow our websites you are browsing to interact more efficiently with your device. Resort Save uses cookies to collect and use information for a range of purposes, including; to maintain and improve the operation of our websites; track user preferences and product requirements to customize our websites and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used.
We collect your personal information so we can:
Sometimes we are required to collect your personal information to satisfy specific legal obligations.
We use and disclose your personal information for the purposes we collected it.
For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to Resort Save such as information technology support or programming, hosting services, telephony services, mailing or sending of documentation to customers digitally or otherwise.
As a travel provider, Resort Save offers products and services on behalf of a number of other providers including but not limited to cruise lines and insurance companies. Resort Save maybe required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalize your booking.
There will be other instances when we may use and disclose your personal information including where:
Resort Save has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from Resort Save and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, sms, telephone and other internet based marketing including targeted online advertising and online behavioral marketing. Third party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.
We want you to be able to exercise your marketing preferences. Details of how to exercise your preferences can be made to our privacy officer whose contact details are below.
Parties to whom we disclose and collect your personal information
As detailed in “Ways we collect your personal information” section there are a range of people and organizations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to Resort Save or third parties. The party will depend on which company or brand in Resort Save you do business with and what product or service you receive.
We hold your personal information in:
We maintain industry standard technology and procedures in respect of our information management and provision of online services. Resort Save has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings. Resort Save’s systems and information technology infrastructure are regularly audited both by internal and external experts.
E-mail transmissions to Resort Save, are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet, then you should consider contacting us by other means. Resort Save does however employ h3 encryption techniques and the use of firewalls similar to financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to Resort Save using one of our online forms, then the Resort Save employs that encryption technology. Once Resort Save has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
Resort Save trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorized persons with user identifiers, passwords or other access codes to control access to your personal information.
You may not be a customer of ours but you may interact with one of our companies. You may interact with one of our companies by using our transactional websites, entering a competition or commenting via social media. We will collect, use and disclose your personal information in accordance with this Privacy Policy and any Privacy Statement you may receive when you interact with us. Please see our Online Terms found on our transactional websites for more information about interacting with us via the Internet.